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I.31 — The Domino Delusion: Why Linear Levers Fail in a Networked World
“When we try to pick out anything by itself, we find it hitched to everything else in the universe.” — John Muir The plan is drawn as a clean line. Hire more sales reps, who make more calls, which generate more leads, which close more deals. Each arrow points forward, the logic feels like engineering,…
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I.23 — When a Metric Becomes the Sovereign: The McNamara Trap
“A witty statesman said you might prove anything by figures.” — Thomas Carlyle Robert McNamara came to public decision-making with an ambition you should admire: to make enormous choices more disciplined by separating what leaders wished from what the evidence showed. His whole reputation was built on measurement, the rigour that let modern organisations scale…